TERMS AND CONDITIONS
Delivery is offered for orders within the CBD and Fortitude Valley (Monday – Friday) at $15.00* (confirmation of address required).
Shipping is via Australia Post Australia-wide and set for express with insurance to the value of the invoice and tracking as standard inclusions.
Timeframes for processing orders: your custom order will vary depending on our work load at the time and the detailing of your piece as a guide we like our customers to allow up 3 weeks arrival, for please notify us if you wish to have your pretty parcel earlier and we will let you know when we can have it to you by. Courier services are also available on request.
Once the design is completed and the invoice is paid all changes are at the full discretion of Hanging Pretty.
Hanging Pretty, create custom designs therefore we don’t accept any refunds for change of mind or circumstances.
In the event that your order arrives in a condition where the packaging is damaged we ask that you don’t unwrap it, please take images and send to us within 24 hours of its arrival and contact Shell Parker directly and take it to your local APO, where we will liaise with you both to come to a solution that is suitable for all parties concerned.
Hanging Pretty cannot and will not be held liable for damage to the packaging from the courier or APO after is leaves us. Hanging Pretty package up all orders so they arrive in a way to not affect their prettiness though arrive safely after transportation, in the event that your order is damaged you are required to notify us within 24 hours of receipt of your order and provide all full images of the damage, at the discretion of Hanging Pretty we will either provide a replacement section of the design, as soon as possible or a credit note for the replacement of the damaged item.
Please note we do not refund cash in any circumstances.
Hanging Pretty do not under any circumstances hold or claim to hold an Australia Food Health and Safety Licence. By receiving and paying this invoice, you and any parties associated with you and your clients, directly or indirectly understand that all items that Hanging Pretty create, design and supply are done so without adhering to Australian food safety guidelines or programs. It is with this knowledge that you cannot hold Hanging Pretty owners Michelle (Shell) Parker and any of our associates responsible for any accidents, injuries, deaths or side effects of using our products in a manner in which they are near food that will be consumed.
Hanging Pretty take every possible care is providing custom designed prettiness, our creations are not intended to be consumed, or in contact with food, doing so is at the discretion of the purchaser and their associates. Standard hygiene practices are followed and therefore should also be followed by the purchaser when using our décor. Our décor is not toys and must be kept away from children at all times.
Hanging Pretty retains the rights to all designs and any images they produce of their own product.
Hanging Pretty’s owner Michelle Parker and any affiliated parties are not liable for any accidents injuries or deaths that may occur due to the setup of any decor, that Hanging Pretty creates for you or your associates.
While Hanging Pretty will step through as many areas that require confirmation by our clients and their associates, it is at the discretion of our client to confirm all our decor and their implementation are within the guidelines of your stylists, venue, hirer etc. prior to the finalisation of the designs being sent. As our pieces are paper they are highly flammable and should not be within reach of an open flame at any time.
Hanging Pretty and their associates are in no way liable for any public liability cases due to the set-up design we create, all safety for the design rests with those that set up the design on the day.
On full payment of a Hanging Pretty invoice it is understood by Hanging Pretty and our associates that the person making the payment has read and understood the T&C.
Hanging Pretty looks forward to creating prettiness for you.